As an Amazon FBA seller, you entrust Amazon with the storage, fulfillment, and shipping of your products. While this allows you to focus on growing your business, it also introduces situations where you might incur losses through no fault of your own. Thankfully, Amazon’s FBA reimbursement program exists to help compensate sellers for these situations.
What can you get reimbursed for?
- FBA lost and damaged shipments: If your products are lost or damaged while in Amazon’s care, you can be reimbursed for their value.
- FBA fees that were charged incorrectly: Whether due to system errors or miscalculations, Amazon may reimburse you for any Amazon FBA fees you were wrongly charged. This includes incorrect weights and dimensions used to calculate the fees.
- Incorrect refunds: In some cases, customers may receive a refund for a returned item that was never actually sent back. Products may also be damaged by the shipper or Amazon during the return process. With proper filing of FBA Reimbursement Claims, these are also reimbursable.
- A-to-Z Claims: If a customer files a claim against you and Amazon decides in their favor, you can potentially be reimbursed for the claim amount if it meets specific criteria laid out in Amazon’s policy, and is properly requested and proven.
- Chargebacks: If a customer disputes a charge on their credit card and the bank rules in their favor, you can be reimbursed by Amazon for the chargeback amount if specific guidelines are followed and proof submitted.
How to claim your FBA reimbursements:
- Conduct regular account audits: Regularly reviewing your Seller Central account reports for discrepancies and potential FBA reimbursement opportunities is crucial. Carefully review shipments, inventory, returns, A to Z Claims, orders, and refunds.
- Wait the appropriate time: Depending on the situation, there may be a waiting period before you can file a claim. Ensure you understand the relevant Amazon policies.
- Verify eligibility: Carefully review Amazon’s FBA refund policy to ensure you meet the criteria for each FBA reimbursement claim you submit.
- Submit cases, track, and follow up: Once you have confirmed eligibility, submit your claim through Seller Central and track its progress. Make sure to follow up to submit the needed support paperwork, and answer any questions throughout the FBA reimbursement process.
Should you handle it yourself?
While it is possible to manage FBA reimbursements in-house, the process can be time-consuming and requires a deep understanding of Amazon’s often complex policies. Additionally, staying updated on policy changes and effectively advocating for your FBA reimbursement claims can be challenging.
Partnering with an experienced team:
If you decide that you would like to have experienced assistance, RLX Pros specializes in FBA reimbursement services. Our team has the expertise to navigate the complexities of the process, recover lost revenue, maximize your potential reimbursements, and free up some of your time to focus on growing your business. RLX Pros are FBA reimbursement experts who are on hand to help to make the lives of sellers easier.
RLX Pros is here to help!
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